Last Updated: June 2026

Welcome to Healing Thyme Herbal. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit healingthyme.co.uk, contact us, or use our services.

1. Who We Are

Healing Thyme Herbal

Hampshire, United Kingdom

Email: hello@sue-botanica.co.uk

Phone: +44 (0)1234 567 890

Website: healingthyme.co.uk

If you have any questions regarding this Privacy Policy, please contact us using the details above.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

When you:

• Complete an enquiry form
• Book a consultation
• Contact us by email or telephone
• Subscribe to updates or newsletters
• Request information about our services

We may collect:

• Full name
• Email address
• Telephone number
• Postal address (if provided)
• Information contained in your messages
• Consultation booking information

Health Information

As part of providing herbal medicine consultations, we may collect sensitive health-related information including:

• Medical history
• Current symptoms
• Lifestyle information
• Current medications
• Previous treatments
• Relevant health records you choose to share

This information is collected only when necessary for consultation and treatment purposes.

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Pages viewed
• Referral source

This information helps us improve our website and services.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Schedule and manage consultations
• Provide herbal medicine services
• Create personalised treatment plans
• Communicate about appointments
• Provide follow-up support
• Process payments where applicable
• Improve our website and services
• Meet legal and regulatory obligations

We will only use your information where we have a lawful basis to do so.

4. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

Consent

When you voluntarily provide information through our contact forms or agree to receive communications.

Contract

Where processing is necessary to provide requested consultations or services.

Legal Obligation

Where we are required to comply with legal or regulatory requirements.

Legitimate Interests

To operate, maintain, and improve our business and website.

Healthcare Provision

Health-related information may be processed where necessary for the provision of healthcare or health-related services.

5. How We Store and Protect Information

We take appropriate security measures to protect your information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

Security measures may include:

• Password-protected systems
• Secure website hosting
• Encrypted communication where appropriate
• Restricted access to personal records

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal requirements
• Maintain appropriate healthcare records
• Resolve disputes

When information is no longer required, it will be securely deleted or anonymised.

7. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

• Professional service providers
• Website hosting providers
• Appointment management systems
• Payment processing providers
• Legal or regulatory authorities where required by law

All third parties are expected to handle personal information securely and lawfully.

8. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand visitor behaviour
• Enhance user experience
• Analyse website traffic

You can control cookie preferences through your browser settings.

For more information, please see our Cookie Policy.

9. Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for:

• Privacy practices
• Security policies
• Content on third-party websites

We encourage you to review their privacy policies before providing personal information.

10. Your Rights

Under UK GDPR, you have the right to:

Access

Request a copy of the personal information we hold about you.

Rectification

Request correction of inaccurate information.

Erasure

Request deletion of personal information where legally permitted.

Restriction

Request limitations on how we process your information.

Data Portability

Request a copy of your data in a portable format.

Object

Object to certain forms of processing.

Withdraw Consent

Withdraw consent at any time where consent is the basis for processing.

11. Children’s Privacy

Our services are not specifically directed toward children under 16 without parental or guardian involvement.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove it.

12. Marketing Communications

We will only send marketing communications where:

• You have requested information; or
• You have given consent.

You may unsubscribe from marketing communications at any time by contacting us.

13. International Data Transfers

Where third-party providers store information outside the United Kingdom, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection laws.

14. Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page along with an updated revision date.

We encourage visitors to review this policy regularly.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact:

Healing Thyme Herbal

Hampshire, United Kingdom

Email: hello@sue-botanica.co.uk

Phone: +44 (0)1234 567 890

Website: healingthyme.co.uk